The state of mind that drives a business to hire an in-house IT technician is usually one of frustration. Outsourced IT has proven inefficient and unaccountable. Many businesses hire an in-house IT person to ensure a faster response to problems and more accountability. What they end up with is generally less than they had hoped.
Many difficulties lie waiting behind the scenes. In the end, a company can end up in a much worse position after hiring in-house staff. In this article, we’ll discuss a few of the problems facing a company when hiring an IT person.
The Hiring Process
Hiring a talented IT technician can be a difficult task. The process is even more complicated when done by a person without a technical background. How can you evaluate a person for a position that you do not know much about? I do know about the industry and qualifications, and I still have made some bad hires.
How will you evaluate them? Most likely, the interviewer will describe problems that the company has previously experienced. The prospective employee will either know how to resolve them or not. The limited knowledge and perspective of the interviewer places them at a disadvantage when evaluating someone that can “talk the talk.”
Sometimes, an employer will gain access to a technical evaluation. Even then, we all know book smart people that cannot operate in the real world. How will you sniff that person out? Technical skill is only part of the IT person’s toolkit. Experience, problem-solving, planning skills, documentation practices, foresight, and situational awareness are all incredibly important factors that weigh heavily in the evaluation.
Hiring any employee is difficult. Trying to hire a person for a position that you are not familiar with is even harder to navigate. The wrong person can potentially set a company back months.
Typical Employee Issues
We all experience issues with our employees. They perform a task incorrectly, they have issues at home, or they simply don’t do a good job. Other times, they get sick, take vacation, call off for no reason, and sometimes they quit or worse. All of these issues become more delicate when a single person is responsible for every vital piece of information within a company.
What happens to your company if your IT person stops showing up?
In House IT Cost
An IT person’s salary is just the beginning. If you have a 25 person office, our yearly fee would be $45,000. To keep the playing field equal, let’s assume that you can find a decent technician with a few years of experience for $45,000 per year. Employer payroll taxes take that amount to over $50,000 very quickly.
That person will need tools to work. Plan on purchasing security software, a backup appliance and licenses, remote management software, remote assistance software, a diagnostic/work notebook PC, and more. The total cost of a single IT person could easily approach over $80,000 per year when properly equipped.
From a dollar perspective alone, hiring in-house does not make sense.