End User Support that Makes a Difference
Analyzing end user interaction with the computer network is crucial to understanding the best way to increase productivity and provide proper end user support. A computer or notebook can be an invaluable tool to accomplish the company mission when configured properly. Alternatively, they can pose a significant hurtle and source of frustration when performing even the simplest task if not running well.
As illustrated in this infographic, even 10 minutes of dealing with a slow PC can have a profound impact on a company’s bottom line. This would include recovering from an application crash and re-doing work or dealing with some other avoidable problem.
Desktop Support
Problems at the desktop level can be an early indication that your current technology strategy is costing more than you may know. Users need immediate access to the information required to do their jobs. Any problems that arise can cause delays, frustration and overall decreased employee morale. Ensuring a smooth experience for desktop users is the first and most impactful step in a good network services plan.
Notebook and Laptop Support
Mobile users need access to company data without hassle in order to accomplish their tasks while on the go. Snap Forward effectively coordinates maintenance schedules and repairs to keep road warriors on the go. In addition, we can provide quick remote support no matter the user’s location.
Software Support
Microsoft Windows has become a solid platform in recent years but occasionally users still need some help. That’s why Snap Forward’s expert Microsoft Windows Support staff are invaluable to our clients. We are knowledgeable of every version of Windows since Windows 95. In addition, our goal is to become experts for every software package that our clients utilize so that we can better assist no matter this issue.
Printer Support
Paper jams, ink replacement, or stuck printer queue… it happens all too often. Rather than let employees struggle to resolve issues on their own, our qualified help desk can remotely resolve many printer issues in minutes.
At Snap Forward, we know that keeping your employees happy and productive is important to you. Our best in class end user support results prove that it is also important to us.
For our current metrics, visit our IT support page to see the SNAP CIO advantage. Nobody can match our results.