Planning
Tools
Process
Best Practices
The computer support experts at Snap Forward will proactively monitor and maintain your network while utilizing and a proven plan, state-of-the-art tools, refined processes, and industry standard best practices to keep you ahead of the competition. When it comes to ensuring that your business runs smoothly, trust your outsourced IT management and support to Snap Forward.
Our IT Management staff will partner with you to:
Significantly Reduce Lost Productivity
Avoid Costly Downtime Scenarios
Ensure Proper Data Security Procedures
IT Managed Services is More Than Network Support or IT Service
Outsourced IT service and support can mean a lot of things. Any company can be built to respond to problems. We have built our company to reduce reactive issues and keep your employees working.
We provide affordable, high-quality IT managed services to Pittsburgh area businesses. We utilize state-of-the-art IT management tools, proactive remote network administration, professional help desk support and reliable on-site computer and server experts.
SNAP Forward
A Partner in Business
Accountable for your company results and goals, we get know your business and employees to overcome obstacles.
Built on Calm
Our internal culture is built on calm. We enjoy it and strive to maintain a calm working environment. That means the fewer headaches that you have, the more we enjoy coming to work. We all win.
Time to Address the "Little" Things
Our focus on reducing reactive issues and disaster scenarios allows us to spend more time getting familiar with your processes, allowing us to find areas of improvement that may dramatically impact productivity and morale.
vs
IT Support
Adversarial
Traditional IT support is built on billable hours. Your IT company is happiest when they are billing you and making money.
Chaos is King
Running from one fire to the next is a typical day in the life of an IT support technician. Angry end-users, disasters, overtime, and frayed nerves… no thanks.
Urgent over Important Needs
When IT technicians are always responding to problems, they have little time to address the important issues before they become urgent. If you feel that your IT company should know more than they do about your company and situation, this is why.
Superior Technology
Our cutting edge remote management software will:
- Monitor your entire computer network environment in real-time
- Allows Snap Forward to detect and eliminate computer problems before they occur
- Respond to issues immediately and keep your people working
Discover how our powerful and flexible managed services deliver the reliability and performance you need to manage your computing environment for a predictable fixed monthly fee.
Cut Your Employees’ Technical Issues in Half
By proactively maintaining your computer network, our network administration experts are able to pinpoint computer, server and network issues before they surface, preventing your company from expensive downtime and lost productivity.
If you survey your staff and find that they are dissatisfied with your outsourced IT company, chances are there are multiple problems including:
- Nagging issues with email, Microsoft Office applications, or line-of-business applications
- They are interrupted and need to stop working to address preventable issues
- They avoid calling your IT support company because they know that it will not help
- They are pulling the in-house “IT expert” from his or her duties to resolve their PC issues, maybe with mixed results.
Does this sound familiar? It does not need to be this way. IT can be simple. We do it successfully with other Pittsburgh businesses. Snap Forward can properly manage your computer network so that we can provide you with the same positive results that our other clients attain. What do those results look like? Our clients can expect:
- Immediate response to even minor employee issues
- A 50% reduction in reactive employee help desk requests
- Overall improvement in employee mindset
- Increased productivity, more sales, happier clients
Planning, Process, Growth
As your business grows, we will help to ensure you have the right technology resources in place to sustain its development. Through proper process, planning and implementation of technology, we can make your IT infrastructure an asset to the growth of your business or organization. Topics that we typically discuss with our clients include:
- Business Technology Budget
- Business Impact of Technology Decisions
- Technology Growth Planning
- Systems Planning and Implementation
- Technology Alignment to Industry Standard Best Practices
Reduce Business Risk
If you are seeing cracks or weaknesses in your outsourced IT service company, we know that there is more at risk than a few annoyances. When an IT company is constantly responding to problems and escalating PC issues, they are not properly managing everything in the background.
Successful companies know that minimizing the risk of downtime, data loss, and major network outages is incredibly important to the growth of their business. Downtime is not a common occurrence these days, however, wouldn’t you want to minimize your risk? We partner with our managed services clients to address issues such as:
- Cyber Security
- Data Security
- Virus and Spyware Attack Vector Management
- Business Risk Analysis
- Hardware Failure Risk and Response
- Backup and Disaster Recovery Plans
- Employee Hiring and Termination Security Procedures