Our Core
Nick Boris
President
Founder and owner of Snap Forward.
Named to the MSP Mentor 250 list of top managed services executives in 2014, Nick focuses his attention on productivity, customer experience, efficiency, and process.
Jon Boris
Help Desk Specialist
“Zen Master”, “The Bringer of Calm”, “The Rock Against Which All Issues Break”
He has many names, but all that you need to know is that in the rare case that a client issue arises, he takes pride in responding fast and resolving it right the first time.
Brandon Dunbar
Network Technician
You may see him on-site once in awhile but Brandon’s main speciality is prevention.
He maintains our documentation, ensures the client systems are operating as they should be, and tries to put helpdesk out of business by stopping problems before they start.
Brandy Gravely
Marketing Assistant/Web Designer
Brandy makes us and our marketing clients look good.
From website design to print material and our cool profile photos, Brandy specializes in helping companies put their best foot forward.
Our History as an IT Support Company
In 2003, ENJA Computers was founded as a result of a dream to combine my love of computers with a desire to help others resolve their issues while learning to utilize technology to do more. What began as a small business in my apartment grew into a business IT consulting company and even a retail store in Dormont. We grew every year but knew that something had to change in order to give our clients the next level of service. That change took us to where we are today.
By 2010, we knew that the break/fix computer support model was a flawed design that would frustrate us and more importantly, our customers. We could not have the positive impact that we knew our customers wanted by maintaining this adversarial approach. We began searching for new ideas to create a system and process that would change our customer relationships forever. In the next few years, we would close our retail store and focus our efforts on a select group of customers that demand the highest quality IT support.
Pittsburgh Technology Management now has a strong base of clients that benefit daily from our experience, dedication and drive to be the best. We have a fresh and results-centric approach to technology that seems to elude most IT companies. We know that our customers have a lot of options out there. It is our job to prove our value every day. Through technology, best practices, repeatable process and proper planning, we deliver on our promise to increase their leverage and significantly reduce their business risk.
Beginning in 2014, PTM began delivering digital marketing services. This undertaking came about after witnessing our clients struggle with web designers and marketing companies that promised a lot but delivered very little. The ultimate push was when our web site host, a prominent local company, lost our website for almost two weeks along with a client that we referred to them. Once restored, new content that we had worked on for months, was gone.
We took matters into our own hands and in 2015, PTM took the process driven approach that we successfully utilized in IT management and began delivering a results based digital marketing service to a limited number of clients. As we grew through the year, developing websites, managing social media accounts, and even producing three television commercials, we decided to take the first steps to re-branding what is now not only a technology management company.
2016 is the year to Snap Forward. Snap Forward develops close relationships with our clients to deliver results unsurpassed by other companies. Business owners know that time and productivity are two of their most important factors for success. They cannot be slowed down by technology. When businesses want to ensure that they are prepared for future and take their businesses to the next level, they choose the Snap Forward process.